FREQUENTLY ASKED QUESTIONS

Here beneath you will find our anwers on the most frequently asked questions.

How to reach us ?

Address:

Place de la Liberté 3 – 1000 Bruxelles

Train:

Brussels central station

Public transport:

Metrolines 1 & 5: stop at “PARK”

Metrolines 2 & 6: stop at MADOU”

Tramlines 92 & 93 stop at “CONGRES”

Buslines 63, 65, 66 & 29 stop at “TREURENBERG” or “PRESSE”

Parking

Parking royale

Rue de Ligne 27 – 1000 Bruxelles

https://www.parking-royal.be/en/contact/

Players per room

We allow groups up to 5 participants.

We believe that 4 players/room is the the ideal setup.

All rooms are doable for a group of 2.

Duration

Your whole visit will take about 90 minutes.

Payment

All reservations should be made and paid in advance online. You can pay with bancontact, visa or mastercard.

If you have a gift voucher we kindly ask you to book via our reservation system: https://booking.letmeout.be/en

Please select 'voucher' and provide your unique voucher code when booking.

If you booked a special formula, we ask to pay in advance via bank transfer.

Please send us an email if you want to obtain an invoice.

Prices for standard bookings:

2 pers = €70
3 pers = €90
4 pers = €100
5 pers = €115

Arrival

You should arrive 15 minutes before scheduled time.
Arrivals after 15 minutes past scheduled time might be declined.

Booking

You can book the date, time and room of your wishes via https://booking.letmeout.be/

If you wish to change the date or time of your booking, or if you wish to cancel your booking more than 48 hours before the start of the game that you booked, you will be reimbursed or given a Voucher.

If you wish to change the date or time of your booking, or if you wish to cancel your booking less than 48 hours before the start of the game that you booked, you will NOT be reimbursed.

Security

Every game is monitored by our game masters.

Every room has a 'Panic key' that allows you to quit the game at any point you want.

I received a gift voucher

What a great news !!! Go to our booking page: https://booking.letmeout.be/en, select a room and the date you would like to come. Choose 'voucher' as a payment option and introduce your voucher code. It's always better to have your voucher with you when you come and play.

Accessibility

All of our rooms require the use of stairs in order to reach them..

Please contact us for any special needs so we can work out the best solution for your visit.

Accessibility for deaf and hard-of-hearing

Our room “The spaceship” doens’t have any audio-based riddles.

You will require an alternative briefing, so please just email us if you would like to visit us. We will be happy to prepare your visit

Age

The minimum age for children to play is 14 years.

For younger children, please have a look at our kids-formula’s(link).

If you have any questions, you can always email (link) or call us +32483719596.

Language

Our games are designed on a logical base and contain little or no linguistic elements. Our game masters speak English, French, Dutch, and Polish.

Terms and conditions

You can check all of our terms and conditions on the following page: https://letmeout.be/en/terms/

Themes and difficulty

Every escape room has it's own theme and difficulty level. You can check the details of all our escape rooms on our website: https://letmeout.be/en/#escaperooms