Terms and Conditions


Following terms and conditions define the rules of every reservation/booking made by a user through the websites letmeout.be, www.letmeout.be, booking.letmeout.be

Each user is obliged to read the content of the terms and conditions before booking through the website.

Each user is obliged to use the website and booking system in a manner consistent with the policy and the law.

We only accept bookings that are made through the following websites: letmeout.be, www.letmeout.be, booking.letmeout.be

The websites letmeout.be, www.letmeout.be, booking.letmeout.be and their benefits are owned by Sleutelbeen BV. Sleutelbeen BV reserves the rights to alter and change the content of theses websites at all time.

Let me out/sleutelbeen BV keeps your contact details and will not share them with any third parties.



Any cancellation within less than 48hours before the actual game will not be reimbursed.

In case you don’t show up you will not be reimbursed.

The prices mentionned on our website include 6% tax(btw/tva).

Please be aware that you are responsible to fill out the reservation form correctly.

If your booking covers more participants than the actual number of players you will not be reimbursed.

If your booking covers less participants than the actual number of
players you will be asked to pay the difference in cash or via

We kindly ask you to appear 15 minutes before the booked time.

In case you arrive more than 15 minutes after the designated time,

you will not be allowed to participate in the game and your
reservation will automatically be cancelled and you will NOT be


Each booking should be prepaid or justified through a voucher.
All other bookings must be confirmed by email and are followed by an official invoice.

Vouchers are valid for 12 months.

If you need to extend the validity of your voucher, please contact us by mail: contact@letmeout.be
You can only use an expired voucher with our written confirmation.



You are not allowed to film or photograph inside any of our escaperooms.

You are not allowed to share any details regarding our scenarios or our games.


Food and drinks are at all time forbidden inside our escaperooms.

At arrival you will be asked for the name of the person who reserved, in case of doubt you might be asked more details.

Kids younger than 14 years old must be accompanied by at least one adult.

Every user joins the game at his own risk.

It is strictly forbidden to use the services of Let Me Out under the influence of alcohol or illicit drugs.

The time of a single game is max 60 minutes.

The game is intended for groups of minimum 2 and maximum 5 participants.

The person making the booking is obliged to inform other participating people about the terms and conditions.

Game participation is not advised to people suffering from claustrophobia, epilepsy or while being on any psychiatric treatment.

Participants are responsible for the equipment in the rooms at LetMeOut.
Whether it is intentional or not, Let Me Out reserves the right to claim any damages caused by the participants.

The game rules are explained by the gamemaster before the start of the game.

We may make alterations or changes to our Terms & conditions from time to time, if we do we will revised the date at the bottom of this policy for your reference. It is your responsibility to review these Terms often to remain informed of our codes of conduct. Through the usage of our site you agree that your continued use of our application, site or services after such changes have been published will constitute your acceptance of such revisions.